Crowne Plaza Birmingham City, an IHG Hotel

The central location made it easy for us to explore the city, with shopping and dining options just a short walk away. The service was excellent – the staff were friendly, attentive, and made sure all our needs were met. We enjoyed a delicious dinner through room service, and the breakfast was quite impressive, with a wide variety of tasty options. Our room was clean, comfortable, and perfect for our family.

The customer service and response rate were exceptionally commendable, and I love that they are always willing to assist. I particularly appreciated the convenient proximity to the city centre and train stations. Furthermore, It's got really lovely aesthetics and an environment for good pictures.

I like Crowne Plaza their family room we've stayed was big, spacious compare to the other hotels we stayed in the past. When it comes to staffs kindest, friendly, caring, and welcoming that's sylwia in the canteen, she is amazing and so welcoming make sure everyone in that restaurant eats. My kids couldn't stop talking about her how caring she was to everyone in that canteen, running backwards and forwards toping foods in a buffet time and walked to asking each and everyone if they okay, if the customers needs help she will be there as quickly as she could to give customers needs. All the hotels we've experienced we've never seen this kind of hospitality like silwia does. Because of this experienced my kids said mum whenever we come to Birmingham can we stay in Crowne Plaza Hotel because silwia has made our day. Thank you so much to all.

The hotel was clean, well maintained, and although I thought the rooms were OK, there are plans in the foyer showing updates that are in the pipeline. Staff were all friendly and helpful. Breakfast was great, with a large selection to choose from. Hot food was actually hot. Hotel is nearby many attractions in Birmingham. Room was large, bed very big, comfortable, room was equipped with all necessary appliences and toiletries.

On arrival we were greeted by Jordan, who was super helpful and checked us in even though we were an hour early. Jordan was super efficient, friendly and even offered us advice for our concert that night, which was much appreciated!! Room was clean, modern and comfortable!! Shower was hot and powerful as well as providing showers gel and shampoo. Pillows are super comfy!! Air con was defo appreciated on a warm day!! The whole hotel looked fantastic!!