Crowne Plaza Birmingham City, an IHG Hotel
מה אורחים אומרים
Nice staff at reception (thank you, Mina). Going the extra mile. Comfortable quiet room/bed (stayed on 10th floor). Ample parking under hotel. Breakfast very good. Very close to all entertainment venues.
Maarten
ספטמבר 2024
I can't say enough about how helpful the staff have been—especially Jordan. She’s always gone above and beyond to support my family and make us feel welcome. Thank you, Jordan, for making our stay so pleasant. My family and I truly appreciate it, and we’ll definitely be coming back again! Also, a big thank you to the rest of the staff, everyone has been incredibly kind, helpful, and genuinely friendly throughout our stay. And I have to mention the breakfast, it’s absolutely delicious every morning! It was always served right on time and exactly how I ordered it, which really made a difference and started each day off on the right foot.
Tenike
אפריל 2025
Manager on arrival acknowledged us before we did him. He took my sons medical equipment off of me and offered myself and my children an easter egg and made us feel very welcome. He also went behind the scenes and then approached us discreetly with a PEEP form as my son has complex medical needs which made me feel at ease if there was an emergency. He also took all our bags onto a luggage trolley and took us up to our room. This all took the added stress away of travelling as a single parent with two children, one of whom is disabled. Reception staff were also very accommodating and friendly.
Amy
אפריל 2025
Absolutely wonderful hotel, the staff are all so welcoming and the hotel is immaculate. The room was Huge - as was the bed! - and incredibly comfortable. The breakfast had literally everything you could wish for, plus checkout as standard is up until midday, which was most welcome! The hotel is situated about 10 minutes walk from the shopping centre, which was ideal for us. My husband is a worldwide traveller with work and he was very impressed with every aspect of the hotel.
Stephanie
אפריל 2025
A lovely welcome at reception check in from Siham. Siham was able to also give me directions to a place I wished to check out before visiting later that evening which were great directions! (Thankyou). The room was 6th floor , no noise from outside the building but a couple of people nearby on the floor that were enthusiastic halloers/goodnighters! Comfy bed I had a great sleep. Breakfast, great selection of tasty options. Very efficient in seating and unobtrusively clearing tables as you went along (family had also checked in separately). All the staff I met were welcoming.
Amanda
אפריל 2025
Very pleasant, helpful staff on reception and in dining room. Large, comfortable room. Adequate evening meal considering what we paid. The staff were efficient and helpful throughout. The location for us was good, very near New Street Station. The hotel is clean and comfortable with a large bar. Bedroom was very comfortable, clean and well equipped. Dining experience good and breakfast excellent.
Adrian
מרץ 2025
The central location made it easy for us to explore the city, with shopping and dining options just a short walk away. The service was excellent – the staff were friendly, attentive, and made sure all our needs were met. We enjoyed a delicious dinner through room service, and the breakfast was quite impressive, with a wide variety of tasty options. Our room was clean, comfortable, and perfect for our family.
Nitin
אוקטובר 2024
The staff were brilliant. Jordan on reception at check in, room wasn't sorted otherwise out along with complimentary drink whilst we waited. Room 510 turned out to have no hot water, to bath and shower which we found out in the morning. Again Jordan swiftly arranged another room on the same floor for us to use. Breakfast choice was very good, with excellent service from Jess (Malaysian lady) and Swylvia (Polish lady). Hotel is very well placed for a swiftly, easy walk into center, along a well lite route. Great car parking facility underneath the hotel.
Mark
דצמבר 2024
The customer service and response rate were exceptionally commendable, and I love that they are always willing to assist. I particularly appreciated the convenient proximity to the city centre and train stations. Furthermore, It's got really lovely aesthetics and an environment for good pictures.
Ogechi
אוגוסט 2024
The staff were excellent, could not do more for you, reception especially, and the young lady in restaurant, at the front desk.. Great customer services very friendly.
Virginia
מאי 2024
הזמן חדר