Crowne Plaza Birmingham City, an IHG Hotel

I can't say enough about how helpful the staff have been—especially Jordan. She’s always gone above and beyond to support my family and make us feel welcome. Thank you, Jordan, for making our stay so pleasant. My family and I truly appreciate it, and we’ll definitely be coming back again! Also, a big thank you to the rest of the staff, everyone has been incredibly kind, helpful, and genuinely friendly throughout our stay. And I have to mention the breakfast, it’s absolutely delicious every morning! It was always served right on time and exactly how I ordered it, which really made a difference and started each day off on the right foot.

I arrived very late, but the staff member checking me in did a wonderful job of making me feel welcome, going above and beyond to ensure that I had everything I needed for a great stay. The room was large, with an excellent floor plan, giving me more space than I was expecting. I quite often do not use sofas or seating areas in hotel rooms, as I tend to find the furniture uncomfortable and awkwardly designed. Here, however, both chairs were very comfortable, there was an abundance of table/desk and storage space, and I chose to relax, read and have lunch in my room rather than going out (saving me time, as I had an event nearby). The shower and bathtub were separate, which I prefer, but without compromising on space; both were generous in size. Bar and restaurant hours were excellent, housekeeping extremely efficient and considerate. There were plenty of power sockets, both USB and regular, placed with care and attention. Connecting my laptop to the TV was also easier than I've experienced in any hotel room - a small thing, but in a short stay it's all about the little comforts. I will definitely be returning!

Absolutely wonderful hotel, the staff are all so welcoming and the hotel is immaculate. The room was Huge - as was the bed! - and incredibly comfortable. The breakfast had literally everything you could wish for, plus checkout as standard is up until midday, which was most welcome! The hotel is situated about 10 minutes walk from the shopping centre, which was ideal for us. My husband is a worldwide traveller with work and he was very impressed with every aspect of the hotel.

Very pleasant, helpful staff on reception and in dining room. Large, comfortable room. Adequate evening meal considering what we paid. The staff were efficient and helpful throughout. The location for us was good, very near New Street Station. The hotel is clean and comfortable with a large bar. Bedroom was very comfortable, clean and well equipped. Dining experience good and breakfast excellent.

The staff were brilliant. Jordan on reception at check in, room wasn't sorted otherwise out along with complimentary drink whilst we waited. Room 510 turned out to have no hot water, to bath and shower which we found out in the morning. Again Jordan swiftly arranged another room on the same floor for us to use. Breakfast choice was very good, with excellent service from Jess (Malaysian lady) and Swylvia (Polish lady). Hotel is very well placed for a swiftly, easy walk into center, along a well lite route. Great car parking facility underneath the hotel.