Crowne Plaza Birmingham City by IHG

I can't say enough about how helpful the staff have been—especially Jordan. She’s always gone above and beyond to support my family and make us feel welcome. Thank you, Jordan, for making our stay so pleasant. My family and I truly appreciate it, and we’ll definitely be coming back again! Also, a big thank you to the rest of the staff, everyone has been incredibly kind, helpful, and genuinely friendly throughout our stay. And I have to mention the breakfast, it’s absolutely delicious every morning! It was always served right on time and exactly how I ordered it, which really made a difference and started each day off on the right foot.

No need for an Uber, short walk from the station Upon entering the hotel the reception we received was consistent throughout our stay. Danny had a warm aura & smile, he was extremely helpful & appeared to enjoy his job. Seeing him working with a spring in his step was refreshing. 👏🏾👏🏾👏🏾👏🏾 Rachel from house keeping, was welcoming polite easy to engage with and keen to ensure our needs were being met and we had what we needed in our room, which was spotless👏🏾👏🏾👏🏾👏🏾 The restaurant staff made us feel welcome and were cheerful, they checked in to see if everything was ok with us. I don’t eat eggs but listening to the lady who was cooking them was a pleasure. 👏🏾👏🏾👏🏾👏🏾👏🏾

I arrived very late, but the staff member checking me in did a wonderful job of making me feel welcome, going above and beyond to ensure that I had everything I needed for a great stay. The room was large, with an excellent floor plan, giving me more space than I was expecting. I quite often do not use sofas or seating areas in hotel rooms, as I tend to find the furniture uncomfortable and awkwardly designed. Here, however, both chairs were very comfortable, there was an abundance of table/desk and storage space, and I chose to relax, read and have lunch in my room rather than going out (saving me time, as I had an event nearby). The shower and bathtub were separate, which I prefer, but without compromising on space; both were generous in size. Bar and restaurant hours were excellent, housekeeping extremely efficient and considerate. There were plenty of power sockets, both USB and regular, placed with care and attention. Connecting my laptop to the TV was also easier than I've experienced in any hotel room - a small thing, but in a short stay it's all about the little comforts. I will definitely be returning!

The room was lovely and big and we had two small double beds, great for sharing with a friend. The hotel reception area was open and very nice. We had breakfast included which was very nice, hot and plenty to chose from even though it was busy around 10.00am on a Sunday morning. The lady seating everyone was so lovely and accommodating. Actually all the staff were very nice, apart from the checking in receptionist.

Great location, very clean. The staff were really polite and attentive. Most facilities open 24h. Room service available. The bar was open and pleasant with outdoor seating available. Breakfast v well organised with everything you could want including healthy options and warmed plates. Checkout at 1200 as standard was really welcome. The al a carte menu with calorie counts on it was again extensive and allowed to choose healthier or smaller options. Good range of beer.